I went to many presentations and scribbled notes. What follows are some of those notes and things that made me say "Ahah!" or "hmmmm..."
Operational effectiveness means performing activities better than rivals perform them. In contrast, strategic positioning means performing different activities from rivals or performing similar actives in different ways. Ideally, we need to do both.
Too many execs surveyed say they don't have the capabilities to support their strategy for success or have too many conflicting priorities.
Is strategy about the future, or is about how to provide services now?
This is what our strategic planning should be addressing:
* How will we create value for our members?
* What must we do well to deliver that value?
* What are we going to deliver to whom?
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