Seventeen Years Later...

 And I'm back to working on....

Great Leaders

 Saw this somewhere and liked it:

Great leaders

don't set out to be leaders;

They set out to make a difference.

It's never about the role—

it's about the

goal.

Getting Stuff Done- Setting Goals and Rewards for Myself

I’m occasionally asked “How do you get so much done? Do you ever sleep?”

Yes, I sleep. And I eat and shower and keep the house relatively tidy. The key is that I’m hyper organized and a list-maker.

As Communications Officer, I keep two running lists on my little desktop notepad application: A TO-DO list for my several Mensa functions and a WHAT I DID list for the same categories.

As I think of things, or read questions or comments on various threads, I jot down action items for my To-Do list. For example, I might read a post from a LG Webmaster expressing a wish for a clickable owl icon that would lead to the Group’s Steemit account so their members can participate and earn money for the Group. I'd add “Clickable owl for LG Steemit account” to my To-Do list. A conversation at an RG hospitality might result in “Develop training for how to moderate a Mensa Connect community.”

Some of the items on my To-Do list are tiny, such as “Ask staff to confirm the ACE Awards are gone.” Some items are large: “Establish clear guidance on local group the websites & social media.” Some are medium: “Discuss Bulletin advertising policy update ideas with Staff and Marketing Officer” and “Find a spreadsheet guru for the Volunteerism Task Force project.”

I have an overall goal of doing at least something for Mensa every day. As I sit at my computer noodling around unproductively, I’m constantly seeing the To-Do list and scrolling through it to find a task that is the right size for my mood and energy at the moment. Sometimes I’m just not feeling super productive, so I pick an easy one like dashing off a “Hey Charles, whatever happened to the ACE Awards?” email. Somedays I’m swirling with ideas and energy and tackle a larger thinking and writing project. Occasionally, all I manage to do is bump a discussion post in one of my committees so it will get noticed again.

Some of the items on the To-Do list can be broken down into smaller steps. “Find a spreadsheet guru for the Volunteerism Task Force project” becomes “Draft ad for Volunteer Marketplace,” “Send ad to staff to upload” “Ask Staff if there have been any applicants,” “Review applicants and contact them with a yay or nay,” “Ask Staff to add new spreadsheet guru to the Vol Task Force.” Lots of tiny, doable tasks that I can reward myself for.

Which brings me to my second list—the WHAT I DID list. This is my reward—being able to add a bullet point of accomplishment. 

Here’s October 23-November 23, 2021 (yes, this covers only a single month):

Communications Officer 

• Asked CB to confirm that ACE Awards are no longer and to update the website accordingly.
• Asked past Comm Officers what they know about Com3
• Some back and forth with Tim V and staff about a couple members not being able to  have access to their regional MC community. Responded to the people who’d been suspended from the Region 8 MC—basically told them it’s not my bailiwick.
• Dug into whatever became of Com3, which is still listed in the TOS for MC.
• Reviewed Nov/Dec Bulletin
• Teleconference with staff and Vogt about MC issues and needs.
• Mucked around learning how to be an admin on MC.
• Long phone call with CommComm member about ideas and training materials.
• Drafted intro post to new MC community for admins. Leanred that there is great need for manuals and training.
• Two hour zoom call with staff to learn how to be a super admin.
• Participated in a Meet the AMC session at HalloweeM.
• Consulted with Lead MC Moderator on improved wording for automated moderation messages.
• Sent a letter to LG communications people covering return addresses, communication preferences, and using MC for sharing content fodder.
• Curated library content of Pubs Officer MC community.
• Long productive video conf with IT and Comm staff regarding many topics: Mensa Connect use, training, & promotion; AML’s servers and PHP upgrade plans; Wordpress sites on and off the AML server, LG Editors’ software & content; how the NO can safeguard LGs’ Facebook presence if the member who created it stomps off in a huff; and Website organization.
• Checked back and closed out on suggestions made for onboarding email to editors.
• Nudged CB again for a few things on the September and October request list.
• Helped several editors find the library section of their MC community.
• Began editing & updating MC TOS.
• Attended AMC meeting in Charlotte & presented an LDW on Communications.
• Created graphic explanation of Comm Pref options.
• Asked Writer’s SIG for contributions to the Editors' library.
• Worked with RVC2 to draft a document of members’ rights & responsibilities.
• Responded to more inquiries about Oral History Project communications.
• Filled out form to do a M&G session at the 2022 AG.
• Clarified newsletter indicia information and LG membership directory rules for LG Editors.
• Wrote article about Mensa Connect for Bulletin.
• Began clarifying regulations about Known Office of Publication for LG newsletters using periodicals permits.
• Discussed policy on advertising in the Bulletin with Marketing Officer and Bulletin editor.
• Attended Webinar on using WordPress.

Communications Committee

• Added Michael F.
• Tweaked draft of Editors Survey
• Michael conducted a 4 question PHONE survey of all 124 LocSecs to find out what software is used for newsletters, what SM venues are used, and a bit about LG websites. Results are interesting and generating many items on the growing To-Do list.
• Created a training video on the basics of using Mensa Connect.
• Began creating training videos on the basics of Administrating/Moderating Mensa Connect.

 Volunteerism Task Force

• Reviewed an old LDWs on the topic.
• Reframed some questions topics and posted to get everyone back on task. Bumped a few times.
• Looked at massive data pull staff did to correlate each groups’ geographical square milage and general population density.
• Generated and refined a list of volunteer role categories in Mensa.
• Reviewed and re-posted questions the TF wants to answer.
• Drafted Vol MP ad for a spreadsheet wizard.
• Wrote up more reviews of LDWs.
• Drafted scale for RVCs to use to rank their groups’ volunteerism levels.
• Wrote up summaries of two more articles.
• Discussed AML’s current “Volunteer management system” with Trevor.
• Asked RVCs to rank their groups volunteerism levels.
• Created second draft of formal report so far.

The Relationship between a BoD and Staff

Members (and some AMCers) are complaining about the lack of input/review/approval the AMC had over the Oral History Project. We were informed that it was happening, and the general timetable and expectations, but that’s it. 

This is a good time for a quick lesson on the relationship between a Board of Directors and the paid staff.

 

The BoD handles the big picture stuff. Visions, goals, general values and direction of the organization. They hire an Executive Director to “make it so.” The Board communicates their big goals to the ED and approves a budget. From there, The ED is responsible for hiring and supervising other staff to get stuff done. The Board is apprised of things, consulted when there are problems, but generally stays hands off on the details. This is a good thing—the Board comprises members who may or may not be diligent and skilled, and the turnover rate is high. 

 

If the Board doesn’t like how the ED is or isn’t getting stuff done, they replace the ED.

 

So as an illustration, let’s say the AMC has as a grand goal “make it easier for members to gather in person” and after much discussion, determines that it would be really super awesome to have physical Mensa clubhouses. The AMC would then tell the ED “we want clubhouses for members, and we’re authorizing $1,000,000 towards that goal.”

 

The ED can then decide to make one big clubhouse in the most populated city, or three smaller clubhouses in cities where the groups are wobbling. They might decide, after research, that the best way to allocate the million dollars is to rent rooms on Thursdays in 500 park districts across the country. The ED would apprise the AMC of this decision, and at this point, the AMC could say "gosh no, we want to own buildings, even if it’s only two." The ED would change course or lay out the case for renting in many cities instead of buying in one or two.

 

The AMC does NOT get consulted on furniture, which internet company to contract with, or what color the carpeting will be.

 

Back to the situation at hand—somewhere along the way, The AMC said, among other goals, “preserve our history” and "increase membership." The ED, or more likely the staff responsible for marketing and increasing membership, thought "personal anecdotes and stories are effective tools for bringing in members," heard about this history publishing company, cut a deal with them that seemed good, and made it happen. The AMC was informed of this deal in a general sense, and for whatever reason, didn’t say “gosh no!” The AMC was NOT informed of the specifics and certainly not the wording of each communication, any more than they’d be consulted on the decision to paint the clubhouse walls griege with puce accents or which direction the refrigerator door should swing.

 

What we’re learning, or at least I am, is that there needs to be some tweaking of the “hands-off; don’t micromanage” division. 

 

The next AMC meeting is going to be interesting.

Further thoughts on the Oral History Project email/postcard

Further thoughts on the Oral History Project email/postcard (which I've shared with the AMC), somewhat colored by having been the person taking the brunt of the outrage for this in several online forums:

It was an ok idea. Little effort and cost from Mensa in exchange for some good fodder for future marketing campaigns and perhaps some ego strokes for those who participate and like to see their names in print.

Members were notified about it, and how to opt out, several times and via several means. That many chose to not receive or read or remember those notices is an all-too common problem. It’s on my CommComm plate to figure out solutions to this, if possible.

For several days, while scurrying around trying to spread explanations and smooth ruffled feathers, I said that no one, AMC or Staff, had seen the actual copy that would be used on the emails/postcards. I have since been corrected on this. I presumed that no one who has a clue about Mensans would ever in a million years word something in such a phish scammy manner. I was wrong; at least one person on the staff DID see and approve that wording before it went out.

When I learned that, my jaw dropped and shattered on the floor so significantly that I’ve had no comebacks at all.

The Board of Directors and the Staff should be partners towards a common goal, and that goal (aka Strategic Plan) is determined by the Board of Directors and implemented by the Staff, under the supervision of the Exec Director.

I’m supportive of the notion that the Board should not micromanage the professional people we’ve hired to get stuff done. However, refraining from micromanaging does not mean refraining from managing completely.

The Board should have input regarding what is said and how to the members they represent. This is the reason the Communications Officer reviews every page of every Bulletin before it goes to print. There is a line between input/review and meddling/bogging down. Should I review the Bulletin? Yes. Should Tabby review every single tweet in advance? That’s ridiculous. Should Kimberly review and approve every email sent to a member? Of course not.

That said, Tabby should be expected to tell the Staff person who types the tweets “please never mention eugenics. and do throw in a picture of a cute kitten now and then." Kimberly should be expected to have input on the topics to be included in the updated onboarding emails that get sent to every new LG Officer. 

Which brings us to this fiasco—

Two things need to change in the future:

1. Someone who is on the AMC should be expected to have input and review on future projects that are intended to solicit money from members or that are intended to bring in revenue from sale or exchange of members’ information.

2. The Board should not have to wait DAYS to learn details they are expected to defend or refute to the membership, at least not without higher quality flak jackets with sequined targets on the back.

A Firehose of Information- and Still Members Complain About Not Getting It

Communication requires a sender and a receiver. The problem I see is that many members, for a variety of reasons, choose not to receive messages via the several means currently employed. Historically, the solution has been to add more communication vehicles. So far, we have LG newsletters, the Bulletin, Mensa Wired and Mensa Leader, Mensa Connect, direct emails, Twitter, and Facebook. Other than an old-fashioned phone tree, what other options are there (which won't work- many of us have filters on our phones to automatically reject incoming calls from numbers not in our contacts)?

What will inspire members to consume Mensa-related information?

I actually started pondering this issue before I took office— a firehose of information members should or might want to have, but they’re not getting it because they choose to opt out of reading it. I was casually chatting about this  with three 25 year olds, and their response was a major “ahah” moment for me— they told me that they pretty much ignore all messages that are shoved at them, but instead pay close attention to information that they sought out on their own.

I’m not quite sure what to do with this revelation, however.

Suggestions are welcome.